Q : What is the Air-Tech Space-Available FlightPass?
(Return to: FAQ Questions - FlightPass Menu)
A : A Space-Available flight is unreserved region to region travel. Most Airlines have seats that remain empty at the time of takeoff (except perhaps during certain peak holiday periods). Air-Tech's exclusive FlightPass gains access to unsold seats. On a regular basis, select carriers communicate their anticipated seat availability to Air-Tech. We then distribute this information to our clients who redeem their FlightPasses for travel. Currently we are using the flightPass for return flights to the USA from Europe, flights from Los Angeles to Europe, Flights from Chicago to Mexico and Flights from the westcoast to Mexico.

Q : What is the Airtech E-Pass?
(Return to: FAQ Questions - FlightPass Menu)
A : The E-pass is an electronic ticket that requires no “hard” ticket. We are now using this system for flights from NYC, Boston, Baltimore, Tampa and Minneapolis and San Francisco to Europe. These flights are reserveable only 24 hours advance, Airtech will not make a resesrvation until the passenger notifies us that they are ready to travel. Once the reservation is made the ticket is non-refundable and non-cancellable (in the case of European E-Tix), For rules governing Hawaii E-Pass please see the Hawaii FAQ’S

Q : Who should use Air-Tech's Space-Available FlightPass?
(Return to: FAQ Questions - FlightPass Menu)
A : Our Air-Tech FlightPass option is designed for people that have flexibility with their travel itinerary. If you have a business meeting in London on November 1st at 2pm and your entire career depends on that, then by all means book a confirmed flight. You can find great fares by going to our home page and clicking on link “Can’t fly last minute” (make this into a link). If you are flexible, however, with your dates of travel and, in some instances, destination, then the Air-Tech FlightPass is ideal. This is the lowest fare option that Air-Tech, or anyone for that matter, can offer you.

Q : Who is the "typical" Air-Tech traveler?
(Return to: FAQ Questions - FlightPass Menu)
A : You are! Many of our FlightPass clients are students, freelance professionals, models, musicians, actors, artists, retired people, and so many others with a flexible itinerary to take advantage of the Air-Tech FlightPass.

Q : Where can I go?
(Return to: FAQ Questions - FlightPass Menu)
A : Currently, we offer Air-Tech FlightPass service to/from Europe, and Mexico and seasonally to Costa Rica.

Q : Can I fly to my preferred destination?
(Return to: FAQ Questions - FlightPass Menu)
A : A lot of passengers do. If it is unavailable, you can either wait for it or fly to a different city. Remember, as a Space-Available passenger, we guarantee to get you to a region: for example, Western Europe, rather than a specific city in Europe.

Q : Can I leave from my preferred departure city?
(Return to: FAQ Questions - FlightPass Menu)
A : Sure, as long as it's available at the time you want to fly and is an "Air-Techable" departure city. Otherwise, you can either wait or leave from another city. The choice is all yours.

Q : Can I fly on the date that I choose?
(Return to: FAQ Questions - FlightPass Menu)
A : Usually, and almost certainly within your Travel Window. But we cannot absolutely guarantee an exact date, destination, or departure point with a Space-Available flight. That's what we mean by being a flexible traveler. We advise you to avoid heavy travel periods which for flights to Europe include, the last week of June and first week of July, and then the last week of July. Flights from Europe to the USA are usually sold out from the third week of July through mid-august, Christmas holidays can be full as well, but not impossible.

Q : What is the "Departure Window" and how does it work?
(Return to: FAQ Questions - FlightPass Menu)
A : When using the Air-Tech FlightPass, you provide us a period of time that you want to fly. We call this your "Departure Window" and it's usually 2,3, or 4 days, depending on your destination and the time of year you want to go. During your Departure Window, we guarantee to fly you or we will give you a refund (see refund policy). We are successful 94% of the time, as long as the traveler is sufficiently flexible with dates and destinations.
(These instructions only apply to the Air-Tech FlightPass option).

Q : Do I have to travel during my Departure Window?
(Return to: FAQ Questions - FlightPass Menu)
A : Do what you want. One of the great features of our service is that you're flexible, so we're flexible! You'll never be locked into anything. You can use your FlightPass during your Departure Window. But if you don't, then simply call us when you are ready to fly. And with no penalty. You can use any Airtech product for 12 months, then you can extend the date by paying a fee that ranges from $25-$50 per direction. (These instructions only apply to the Air-Tech FlightPass option).

Q : What is my call-in date (the "Contact Date") and what happens on that date?
(Return to: FAQ Questions - FlightPass Menu)
A : On your call-in date, which is always the Wednesday before you travel, we match our clients with a master airline matrix listing all flights available to Air-Tech FlightPass holders. We strongly encourage you to get that info on our “flightlist” that is accessible on our homepage, it is the same info that the airtech agent has. If you are going to Europe you will need to call or email us with your E-ticket request, these are handled ONLY m-f 10 AM- 4PM and not on Saturday or Sunday. Please contact us 24 hours prior to travel. match you as closely as possible to your preferred destination within your designated Travel Window. You are provided with all the vital information you need:

• when the flight is leaving
• the name of the carrier
• where the flight leaves from
• which counter at the airport you go to, etc.

(These instructions only apply to the Air-Tech FlightPass option).

Q : Which airlines do we work with?
(Return to: FAQ Questions - FlightPass Menu)
A : For FlightPass holders, Air-Tech has arrangements with a select group of major scheduled airlines and charters. We are bound by contract to withhold the names of these carriers for two reasons:

1. Everyone involved (you, us, the airlines) knows the specifics of your flight only as we approach your Travel Window because each Air-Tech passenger's travel plans are unique to that particular person.
2. The airlines contract with Air-Tech at these exceedingly low fares as long as we don't compete with them for sales. This is accomplished by not revealing the names of the carriers in our marketing. The airlines want to sell these seats for much higher fares and they do so until departure, except for Air-Tech passengers.

For confirmed/reserved flights, we work with all carriers.

Q : When is my seat confirmed?
(Return to: FAQ Questions - FlightPass Menu)
A : Your seat is actually confirmed prior to takeoff at the airport, once the carrier has made a final determination of available seats and flight boarding.

Q : How do I get back?
(Return to: FAQ Questions - FlightPass Menu)
A : For most Caribbean and Mexican destinations only, you'll be given a guaranteed confirmed/reserved seat for the return flight. Getting back from Europe works the same way as going over. You may call, e-mail or fax us to receive flight details. On your call-in Contact Day, which is always the Wednesday before you travel, have your FlightPass ready and we will provide you with flight options. We will ask you where you are, and then match you as closely as possible to an available return flight. If you do not want to travel to catch a flight, you can choose to stay put as long as the location is an "Air-Techable" city, with space-available flight options.

Do I have to fly back from the same city I fly into?
(Return to: FAQ Questions - FlightPass Menu)
A : For the European service, you do not have to fly out of the same city you flew into. In fact, many people fly to Europe with us for that very reason. They like the total flexibility that we offer. For the Caribbean/Mexico, Hawaii and Domestic USA, you are expected to return from the same city you flew into.

Q : Can two or more people travel together?
(Return to: FAQ Questions - FlightPass Menu)
A : The Last Train to Clarksville is a long way from the last seat on a plane. Yes, two people can travel together as long as they are flexible about dates of travel and destinations. Flights that have one available seat usually have others.

Q : Am I locked into the Air-Tech Space-Available program once I have purchased an Air-Tech FlightPass?
(Return to: FAQ Questions - FlightPass Menu)
A : No. Anytime you wish to fly using our confirmed/reserved service instead, you may do so. Your FlightPass is fully transferable for those flight services.

Q : What happens if the flight I try for sells out?
(Return to: FAQ Questions - FlightPass Menu)
A : We minimize this occurrence by monitoring the availability on the flight. If you were unable to board, you would be directed to the next flight (either the very same day or perhaps another day in your Travel Window).

Q : How long is my FlightPass valid?
(Return to: FAQ Questions - FlightPass Menu)
A : Flightpasses are valid for up to one year from the date of purchase. Please keep it in a secure place as it is irreplaceable and non refundable if lost or stolen.

Q : What is our refund policy?
(Return to: FAQ Questions - FlightPass Menu)
A : Each flight pass is subject to the following fees off the face value of each flight pass for any changes including refunds, name changes, or destination changes plus all applicable dollar difference amounts on any purchases including shipping, handling, and taxes:

$25.00 Domestic flight passes (Hawaii)
$50.00 Caribbean flight passes
$50.00 International flight passes

Q : What would happen if my FlightPass is lost or stolen?
(Return to: FAQ Questions - FlightPass Menu)
A : Sorry, FlightPasses are irreplaceable and non refundable if lost or stolen. Keep them in a safe place just like any other valuable.

Q : When i fly standby with Air-Tech, do i have priority over other standby passengers?
(Return to: FAQ Questions - FlightPass Menu)
A : Some standby companies use the same airlines as Air-Tech and some airlines have their own standby programs. It will be at the airline's discretion as far as which standby customers have priority.